Customer Rating: 
Summary: A MUST-READ!
Comment: Verbal Judo is not only a MUST for anyone in Law Enforcement, Public Safety or Security, but a potential life saver for just about anyone. It has been a favorite of mine for a while now. Written in very plain understandable language, the tactics are laid out in a very easy to follow manner. The "do's and don't's" of Verbal Judo are VERY easy to remember, and after you read this book (or, better yet, take a course), the right words will magically pop out of your mouth at the proper time. I have personally found this method to be the fastest method of de-escalating conflict and gaining control over situations without the use of physical force. The book is easy to read and the simple logic behind the principles makes perfect sense. Subject matter is broken down in a way that makes it easy to follow, and even if you are not a "reader", you will enjoy this.
Customer Rating:
Summary: a must read for every law enforcement officer & anyone else
Comment: book provides outstanding methods of how to deal with difficult people in stressful situations. I've used the techniques as a law enforcement supervisor and the officers were quite impressed that I was able to talk an erratic behaving person into compliance without ever using physical force. The guidelines in the book apply to anyone that has ever been exposed to a difficult and dangerous confrontation with other people. You just follow the guidelines and make them apply to your specific situation.
sgt t. short
Customer Rating: 
Summary: Good book
Comment: An all around entretaining book. I just did not like the law enforcement example
Customer Rating:
Summary: OUTSTANDING AND EFFECTIVE!
Comment: The book is very good however, if you have a chance to take the course, don't miss it! I have been a certified Verbal Judo instructor for over 9 years and it has literally changed my life for the better in every area... and I mean that!
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